CHAPTER ONE

INTRODUCTION

1.1   Background of the Study

Dynamic is the best way to describe today’s office environment that undergoes rapid changes as a result of technological innovation. This changes can be seen in office structures and in office positioning from entry level to executive manager’s level. Attention is now given to what the office does and the way in which office activities previously taken for granted can be accomplished.

Aronu (2000) defines Information Technology as the combination of two technologies, computing and the main purpose of which is to transmit representation of information signals between remote locations.

The introduction of information and communication technology into the organizations has positively changed all the activities and structures of organizations. This change cut across all aspects of works and the office professional as a whole.

Information Communication technology has replaced the traditional equipment used by office managers which are now considered obsolete and office professionals task are now modified. Office activities and functions are today being undertaken by electronic and computer based technology leading to office automation and a paperless office.

Collins (2005) defined information communication technology (ICT) as an application of practical science to industry, commerce, technical method, skills and knowledge. This clearly brings about the advantages of inter-connectivity system used in acquiring, storing, manipulating, controlling, displaying, transmitting and receiving of information through the internet facilities by means of telephone connected to a computer.

Montgomerie (2004) defined information communication technology as the handling of pictorial, vocal and numerical information based in a combination of computing and telecommunication. This clearly brings about the advantages of information delivery through technological means. Since all aspect of office can adequately be taken care of, management has began to recognize the importance of these tasks in business environments from the point of view of not only costs but also the value of information itself for decision making purpose.

Today’s modern business world has been reshaped and connected to a global system of communication that ensures speedy information and business transaction in an organization.

1.2   Statement of the Problem

The emerging growth of information communication technology and drastic change in office operations is posting serious changes to office managers.

Goldberg (2005) says changes will continue to occur in office technology as well as in the structure of the office to accommodate people and machines to information needs, concerns associated with changes should be anticipated not feared. There is the fear of losing one’s job due to information communication and the fear of complex equipments such as video conferencing, facsimile transfer and so on, being introduce into the system has created fear and instability in the office manager.

The introduction of information and communication technology in the office environment is to make office workers more productive at their jobs; but the fear of attitudinal and skill change, high cost of maintenance of equipment and service is making most office managers to look for alternative jobs.

1.3   Purpose of the Study

As technology continue to affect the workplace, many office managers will develop a more professional approach to their roles in the era of information communication technology which include, supervision and the expectation by management of higher productivity at all levels. Based on this, the researchers aim at identifying the following:

  1. To identify ways in which ICT influence the office managers’ productivity
  2. To identify the benefits of office technology to office managers
  3. To find out the impact of information and communication technology on office managers.
  4. To identify the benefits organizations derive in training and retraining of their staff in the use of modern technology.

1.4    Research Questions

  1. What are the ways that information technology influence office managers productivity
  2. What are the benefits of information technology to office managers?
  3. What are the impacts of information technology on office managers?
  4. What benefits do organizations enjoy in training and retraining of staff in the use of modern technology?

1.5   Significance of the Study

After the completion of the study, the following categories of people will benefit from the study:

Organization: It is hoped that after this study, employees will realize the fact that information and communication technology is vital tool for the attainment of organizational goals.

Office Managers: It is expected that after the study, office managers will be given adequate training on how to handle information and communication technology (ICT) and have a better working environment, and enjoy the use of automated office equipments

Future Researchers: It is hoped that the findings from this study would serve as a useful resource material for future researchers.

1.6   Scope of the Study

The study covers all aspects of information and communication technology on the performance of the office managers, it was conducted in four selected organizations in Kaduna Metropolis, which are: United Bank for Africa Plc, Globacom Nigeria Limited, Union Bank of Nigeria Plc and First Bank of Nigeria, Plc.

1.7   Limitations of the Study

Inaccessibility of sufficient research material: The materials used for the research were not readily available and adequate enough for a comprehensive research as desired by the researcher must comment lent books and other relevant publication in libraries within and outside the school.

Uncooperative attitude of respondent: These were some respondents that were not ready to answer vital information for the purpose of this research such valuable information was considered to be confidential and as well were not ready to release confidential secret of the organization.

Academic pressure: This is the frequent test in school, assignment and always pay visit to library in the search of relevant material hampered the researcher in writing a name comprehensive and better research work done.

Finance: This was another area where the researcher faced difficulty but with the help of God and his divine provision the work was done.

1.8    Definition of Terms

Office: An office is a unit where records for the purpose of controlling, planning and efficient management of the organization are prepared, handled and preserved.

Organization: Organization is the process of combining a work in which individual or groups have to perform with the facilities necessary for execution.

Management: Management is the process of designing and maintaining environment in which individuals working together in groups to efficiently accomplish selected aims.

Manager: A manager is a person who oversee and arrange every aspect of our event include organizing, implementing, controlling, evaluating an events design, activities and production.