The strategies of stress among office managers in which, work stress is recognized world-wide as a major challenge to manager’s health and healthiness of their organizations. Managers who are stressed are also more likely to be unhealthy, poorly motivated, less performance and less safe at work. Their organizations are less likely to be successful in a competitive market.
However, stress can be brought about by pressure at home and at work. Managers cannot usually protect stress arising outside of work, but they can protect the stress that arises through work in the organization. The American Medical Association (2001) looked at stress as any interference that disturbs a person’s health, mental and physical well-being. It occurs when the body is required to perform beyond its normal range of capabilities.
Stress among officer managers can be a real problem to the organization. Good management and standard working organization are the best forms of stress prevention. If employees are already stressed, other managers should be aware of it know how to help (Wellness Councils of America, 2000).
Stress is a reaction to physical injury. Such injury may have been long when our ancestors were frequently faced with life or death issues. Nevertheless, when our bodies react, it can be negative and positive, therefore office managers tend to perform better in a less situation.
Going by its understanding, positive stress promote higher rank and this brings about higher responsibility, more challenges and rewards, while negative stress occurs when put under unnecessary pressure to complete a number of tasks at targeted time. Similarly, Bowman (1998) “stress is the body’s automatic response to any physical or mental demand placed upon it. When pressure are threatening, the body rushes to supply protection by turning on the juices and preparing to defend itself.
It is obvious therefore that management of stress is yet to be injected in some organization because the high of absenteeism, rapid staff turnover, poor record or poor customer relation lacks stress management.
According to Bowman (1998) Stress Management refers to the wide spectrum of techniques and psychotherapies aimed at controlling a person’s level of stress, especially chronic stress, usually for the purpose of improving everyday functioning. Stress management means trying to control and reduce the tension that occurs in stressful situations. This is done by making emotional and physical changes. The degree of stress and the desire to make the changes will determine how much improvement takes place.
However, Stress management can be defined as interventions designed to reduce the impact of stressor in the workplace. The goal of stress management is to help you to manage the stress of everyday life.
Many practical stress management techniques are available, some for use by health professionals and others for self-help, which may help an individual reduce their levels of stress, provides positive feelings of control over life and promotes general well-being.
Evaluating the effectiveness of various stress management techniques can be difficult, as limited research currently exists, consequently, the amount and quality of evidence for the various techniques varies widely.
Some are accepted as effective treatments for use in psychotherapy, whilst others with less evidence favouring them are considered alternative therapies.
Office management is the administrative handling, controlling and maintaining a balanced process of work inside the office of an organization whether big or small company/business, which is necessary to achieve the administrative goal.
Office management is a profession involving office supervisory positions. People that hold office management positions conduct special studies and based on the results f these special studies, they develop reports. Apart from developing reports, they also provides input to management on the development of policies and procedures.
Office management may also provide paralegal support and may draft correspondence for management, schedule appointments etc.
The office manager is the coordinator of the work system. An office manager is responsible for planning, organizing, and controlling the clerical aspect of the organization, including the preparation, communication, coordination and storage of data to support product and other important operations of an industrial establishment. Often they also engage in marketing. Also their tasks are to monitor the work processes and to evaluate the outcome.
Furthermore, their role is to coordinate on the front or by issuing various assignments. They usually lead or manage a team of secretaries or administrative clerks. And they take care of the assignment of tasks within the department, but the more complex tasks tend to come to their desk.
1.2 Statement of the Problem
There are indications that some office managers suffer gross constraints in an attempt to discharge their duties efficiently and effectively. Work related stress is the response managers may have when presented with work demand and pressure that are not matched to their knowledge and abilities and which can challenge their abilities and performance to cope with. When managers are stressed up, some of them develop negative attitude towards their jobs and their employees. This in turn will result to poor performance, poor welfare conditions, inefficient of labour use of obsolete equipment, poor planning, poor time management, experience less and lack of job security. All of these can lead to stress pressure at the workplace is unavoidable. Pressure perceived as acceptable by an individual may even keep manager alert, motivated, able to work and learn depending on the available resources and personal characteristics.
However, when that pressure becomes excess or otherwise, unmanageable, it leads to stress. Stress can damage managers health and their productivity and performance will be very low.
The above problems promoted the researcher to undertake finding the strategies of managing stress among office managers.
1.3 Objectives of the Study
The purpose of the study is to investigate the stress management strategies among office manager. The study shall however consider the following specific objectives to:
- Identify the causes of stress among office managers
- Determine the symptoms of stress among office managers
- Identify the effect of stress among office managers
- Highlight the stress strategies on office managers
- Identify how manager develop negative attitude towards their job and employers.
1.4 Research Questions
The following research questions were formulated to guide the study:
- What are the causes of stress among office managers?
- What are the symptoms of stress on office managers?
- How does stress affect office managers?
- What are the strategies of managing stress?
- To what extent does manager develop negative attitude towards the jobs and employers?
1.5 Significance of the Study
The findings and solution in this research work would be of important benefit to the following essential groups of people:
- The private organizations: This research work will enable private sectors to have opportunity of knowing what causes low performance among managers and thus address it.
- The government: The research work would also enable the government in making an analytic appraisal of stress as it affects the ability and performance of managers and therefore conscientiously make an effort to address it.
- The society: Will be of great benefit, it will enlighten them on how to manage stress, since we experience it in everyday of our lives.
- The student: The research work would serve as an invaluable academic material for students who wish to probe further in this topic.
- The educational institutions: The research work provides those in academics with necessary data to re-examine the effect of stress on the office managers and in order to develop an academic curriculum that address the adverse effect of stress.
1.6 Scope/Delimitation of the Study
This study titled a “stress management strategies among office managers in selected organization in Kaduna metropolis”. It will only concern itself with the areas it wishes to cover, that is form of stress, meaning of stress, causes of stress, symptoms of stress, managers stress and also management stress.
This project is concerned largely with stress management strategies among office manager in selected organization in Kaduna Metropolis and not particularly with the stress caused by sudden traumatic events of with the management of post-traumatic stress disorder. Stress can be harmful as it could lead to managers inefficiency and ineffectiveness in an organization if not well managed.
In the course of carrying out this study, certain factors militated against the smooth operation of the work and it is necessary to mention them here.
First of all, the mere fact that the researchers used only one organization for data collection exercise was limited only to one organization because of time and financial constraints. The funds for executing the work were in acute shortage because the study was not funded by any other person except the researchers. This was even compounded by escalating cost of materials and services during the study period.
However, the researchers undertook a sample study of the organization and was also to get more funds to ensure the results obtained are valid.
1.8 Definition of Terms
For the purpose of this project the following definition will be adapted:
i) Effect: An impact or influence special
ii) Stress: Pressure of worriers caused by problems in somebody’s life. Or it can be seen as the body’s reaction to change that requires a physical, mental or emotional adjustment or response.
iii) Manager: A person or persons who work for an organization for salary and in order to carryout effective goals and objectives.
iv) Stressor: Anything that causes worry.
v) Symptom: Change in the body’s condition that indicates illness.
vi) Negative: Having many control methods at its disposal therefore decide which method is appropriate in different situation.
vii) Attitude: Connects the flow of information or authority among individuals in the organization.
viii) Employers: The art of getting things done through people.
ix) Challenges: To design the best structure for a specific organization that facilitates the achievement of the organizational objectives.
x) Strategy: How to think longer term planning.
xi) Office: A room or other area where administrative work is done.
xii) Stress: Mental pressure or worry caused by the problems in somebody’s life.